Technical Account Manager 2 - San Francisco

About the role

The Technical Account Manager (TAM) role at Datadog is dedicated to educating potential clients and ensuring existing customers are happy and successful. TAMs provide hands-on technical services to our largest customers, supporting, adopting, and guiding them through the comprehensive suite of Datadog products and features.

Responsibilities

- Advise on technical support and product adoption for customers in line with pre-sales, post-sales, and renewal processes. - Regularly analyze customers' IT Operations environments and provide recommendations to maximize Datadog’s value. - Act as the customer’s advocate by understanding their goals and use cases, and suggesting process changes, product adoption, configuration, and additional features to meet their needs. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Collaborate with Datadog’s product management, engineering, and technical services teams to help identify new features and products. - Continuously evolve best practices for technical product adoption and customer success.

Requirements

- Solid technical grounding and hands-on experience in IT Operations. - Proficient in scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet. - Skilled in using CI/CD tools like Jenkins, GitLab. - Knowledgeable about containerization tools such as Docker, Kubernetes, or Rancher. - Ability to work up to 4 hours per day and travel up to 30% of the time. - Previous experience working as a TAM supporting mid-market and/or enterprise customers in the cloud space. - Experience using Datadog and/or other cloud monitoring tools.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven track record of success in similar roles. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team.

Skills

- Expertise in AWS, Azure, or GCP. - Familiarity with DevOps practices and tools. - Strong problem-solving and analytical skills. - Excellent organizational and time management skills.

Benefits

- Best-in-class onboarding and continuous professional development. - Comprehensive global benefits package. - Intra-departmental mentor and buddy program. - New hire stock equity (RSUs) and employee stock purchase plan (ESPP). - Competitive salary and equity package. - Comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan, and a discounted ESPP. - Opportunities for career advancement and growth within the company.