Account Manager

What you will be doing:

• Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs
• Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact
• Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks
• Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery
• Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
• Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon
• Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
• Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
• Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities

What you need to be great in this role:

• Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
• Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum
• Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level
• A proactive, solutions-first working style; you flag problems early and come with a suggested path forward
• Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
• An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus
• Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development
• Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities

Pay:

The base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications.

Values:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what’s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results-focused to exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations

About the Role:

Based in Baltimore, MD you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client’s organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs — and that is central to how OLIVER works.

Qualifications:

• Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
• Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum
• Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level
• A proactive, solutions-first working style; you flag problems early and come with a suggested path forward
• Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
• An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus
• Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development
• Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities