Technical Account Consultant - North America

Responsibilities

• Work closely with partners and direct customers as part of the account team to help users get sustained value from the Orgvue platform.
• Apply deep platform expertise to review, improve, and optimise customer and partner tenant configurations in line with best practice.
• Contribute hands-on configuration changes where appropriate, including Gizmo optimisation and other updates that improve usability, performance, or outcomes.
• Explain configuration decisions, patterns, and trade-offs clearly so users understand how and why the platform is set up and can work more effectively with it.
• Support users with ad-hoc technical queries raised through the Customer Success team, using platform expertise to diagnose issues and recommend practical solutions.
• Maintain a strong understanding of customer use-cases, solution maturity, and risks in order to proactively identify opportunities for improvement.
• Work collaboratively with Customer Success Managers, Account Managers, partners, and other teams to ensure technical guidance aligns with customer objectives.
• Share insights and feedback from customer usage to help improve delivery approaches, best practices, and the Orgvue platform over time.

Requirements

• You're excited by the prospect of joining a rapidly growing international company.
• You're interested in building consulting skills within the HR/OD analytics space.
• You want to make a fundamental difference to some of the largest organizations and household names across North America.
• You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions.
• You don't get flustered easily. If you don't know the answer, you'll dig until you find it.
• You collaborate well with others, you deliver on your commitments and are comfortable being challenged.

Preferred Knowledge & Skills

• Two plus years of Orgvue experience
• Bachelor's Degree Required, ideally in Information Sciences or Business Studies
• Excellent knowledge of Microsoft Office, including Excel and PowerPoint
• Data analysis skills essential; knowledge of statistics modelling is preferred
• Client-facing experience, established communication skills and comfort speaking and presenting to customers of all levels

Benefits

• 5% matched 401k
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
• Annual discretionary bonus

Pay

TBD

Schedule

TBD

Qualifications

N/A

Skills

N/A

Benefits

• 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)

Company Culture

'Here at Orgvue we promote individualism and a diverse workforce to build on our future success'