Consultant, Technical Account Manager

About the role

Join us to do the best work of your career and make a profound social impact as a Consultant on our Technical Account Manager Team in Berkeley, California (onsite at Lawrence Berkeley National Laboratory 5 days/week).

Responsibilities

• Serve as a dedicated support services resource for the United States Government, and as the TAM, will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies;
• Work at the customer site 5 days per week;
• Be at the single point of warranty support;
• Provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management and communications at various levels during warranty services engagements;
• Work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions;
• Helps account team to design the customer solutions and supports the installation, customization and integration of the solution;
• Provide feedback to customer on any observed/known issues;
• Develop and maintain customer support plans and relationships that are tailored to each individually unique project requirement;
• Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.

Requirements

• U.S. Citizen;
• Eligible for Department of Energy (DOE) site access;
• Strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management with proven experience supporting large-scale HPC or high-density compute systems, with solid understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power/cooling considerations;
• Strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables;
• Deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics;
• Advanced Linux system administration skills in HPC environments, including CLI troubleshooting, log analysis, and performance tuning.

Desirable Requirements

• Familiarity with high-performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics;
• Experience with Linux-based HPC clusters, provisioning frameworks (xCAT, Bright, Warewulf), cluster observability tools and a strong background in out-of-band management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics.

Skills

Essential skills include strong technical expertise with Dell Technologies hardware and management tools, project and operations management experience, and deep knowledge of NVIDIA GPU compute and networking technologies.

Benefits

Dell is committed to fair and equitable compensation practices. The salary range for this position is $162,350 - $210,100. For more information on benefits and perks, visit MyWellatDell.com.