Manager, Technical Account Management

What You'll Be Doing

• Become a true expert on your merchants' business, diving deep into their payment data to uncover actionable insights and opportunities.
• Serve as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products.
• Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
• Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
• Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.
• Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.
• Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.

Qualifications

• 5+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
• A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
• Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
• Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
• A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.