Technical Account Consultant (Mergers & Acquisitions)

About the role

Rippling is looking for a customer-obsessed Technical Account Consultant, M&A to join our Technical Account Consulting team. This role serves as the technical consultant for customers navigating mergers, acquisitions, and multi-entity changes within Rippling.

Responsibilities

• Advise on M&A Strategy: Serve as the technical consultant for M&A and multi-entity engagements, advising customers on how to merge and optimize their Rippling products.
• Conduct Discovery: Use discovery to understand customer goals, business needs, risks, and timelines, then determine the recommended solution strategy.
• Own Implementation Milestones: Independently own projects from kickoff through completion, guiding customers through systems and process design, data migration, configuration and integration builds, testing, go-live, hypercare support, and the decommissioning of legacy systems.
• Lead Projects Independently: Manage timeline, scope, budget, milestones, risk mitigation strategies and stakeholder communication.
• Ensure Go Live Success: Prioritize a successful first payroll run while supporting broader product adoption and long-term customer retention.
• Collaborate Cross-Functionally: Partner with Product, Engineering, TAM, AM, Support, and Implementation teams on unique customer scenarios and cross-functional dependencies.
• Resolve Ambiguity: Navigate technical and operational ambiguity across complex M&A engagements by partnering with Product and cross-functional teams to work through unique scenarios, pressure-test solution options, evaluate downstream system and workflow impacts, and drive clear recommendations, ownership, and follow-through toward successful customer outcomes.
• Drive Operational Excellence: Identify and contribute to process improvements and best practice playbooks to enhance the efficiency and scalability of M&A transitions as Rippling’s customer base grows.

Requirements

• 4–6+ years of experience in Professional Services, Implementation, Technical Consulting, or a similar customer-facing role.
• Experience supporting a complex, multi-product SaaS offering and helping customers navigate interconnected systems, workflows, and dependencies.
• Strong project management skills, including experience owning complex customer timelines, scope, and stakeholder coordination.
• Ability to independently solve moderate to complex problems and make structured, customer-centered recommendations.
• Strong communication skills and confidence leading customer conversations in high-stakes situations, handling escalations with limited management oversight.
• Ability to learn the full Rippling product suite and advise holistically across solutions that touch HR, IT, Payroll, and Benefits workflows.
• Experience partnering cross-functionally with stakeholders, influencing product roadmap solutions without authority.
• Strong technical judgment, systems thinking, and problem-solving skills, with the ability to assess ambiguous situations, weigh tradeoffs, prioritize effectively with incomplete information, and make recommendations that account for downstream impacts.
• PREFERRED: experience with M&A, multi-entity implementations, payroll/HRIS changes, or complex business restructures.

Qualifications

• Preferred: experience with M&A, multi-entity implementations, payroll/HRIS changes, or complex business restructures.

Skills

• Technical Judgment
• Systems Thinking
• Problem-Solving Skills

Benefits

• Competitive salary + variable + benefits + equity
• Office-based employees must work at least three days a week in a Rippling office.

Pay

• The pay range for this role is: 90,000 - 115,000 USD per year (US Tier 2)
• 85,000 - 110,000 USD per year (US Tier 3)

Technical Account Management

• Remote (United States)
• Hybrid (Austin, TX, US)
• Hybrid (Seattle, WA, US)