Technical Consultant, Key Accounts

About the role

The Technical Consultant serves in a critical role supporting sales and delivery, driving customer success through expert consultation, solution design, and implementation excellence. This role combines technical expertise with strategic problem-solving to help AEC industry clients maximize value from their technology investments.

Responsibilities

• Drive successful implementations for Construction-specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $50M+ in annual revenue
• Manage up to 10 implementations simultaneously, including both strategic and program-level customers
• Deliver advanced training, consulting, and implementation services focused on high-level scenarios specific to Autodesk Construction Cloud portfolio
• Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
• Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
• Deliver on-site training as a professional technical representative to ensure customer satisfaction
• Leverage real-world construction experience to define customer workflows and identify stopgaps and deficiencies
• Develop and implement detailed customer installations and implementation plans that optimize software use for construction processes
• Support customer success through technical product implementation, consulting, mentoring, training, and support services
• Provide technical product assistance ensuring technical satisfaction
• Establish high level of confidence with major accounts while maintaining equal commitment to small and medium-sized accounts
• Adhere to company-standard technical implementations to address specific customer needs
• Manage $25,000 or more of customer project work quarterly
• Lead late-stage pre-sales scoping sessions to define scale and scope of potential implementations
• Develop and conduct professional product presentations and demonstrations to generate sales
• Partner with sales team to share in-depth product and customer knowledge to increase sales of Autodesk products and ARKANCE-supported solutions
• Identify additional products and services to develop current accounts and meet unrealized customer needs
• Provide technical feedback to Autodesk based on customer observations to influence product updates
• Relay information to Autodesk regarding new product enhancements and prioritizations based on customer input

Qualifications

• Technical Expertise: Degree in Construction Management, Architecture, Engineering, or similar AECO fields
• Experience: 5-7 years of Subcontractor, General Contractor, and/or Owner/Developer industry experience
• Knowledge: Comprehensive understanding of costing mechanisms including Budgeting, Pay Applications/Requisitions, Change Management, and Forecasting
• Business and Industry Knowledge: Thorough understanding of Construction Project Lifecycles
• Communication and Presentation Skills: Excellent communication and presentation skills to effectively communicate solutions/benefits of technology and services
• Software Proficiency: Proficient with Microsoft Word, PowerPoint, and Excel
• Travel: Willingness to travel up to 50%
• Personal Attributes: Good working attitude and desire to be a key team member making a difference in the construction industry
• Track Record: Proven track record as a thought-leader in previous roles and the industry at large
• Commitment to Success: Proactive commitment to project/customer success
• Customer Satisfaction: Demonstrated ability to drive customer satisfaction in fast-paced, high-stress environments
• Industry Experience: Extensive knowledge of Autodesk offerings
• Sales Knowledge: Proven sales knowledge and experience in sales methodologies
• Workflow Familiarity: Familiarity with Revit/Navisworks best practices and workflows
• Integration Understanding: Thorough understanding of integrations between systems, such as middleware
• Personal Attributes: Continuously pursue self-improvement in teaching, mentoring, and consulting capabilities
• Professional Standards: Maintain high personal and professional standards with strong attention to quality
• Team Environment: Thrive in collaborative team environments while contributing to overall success
• Business Ethics: Demonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputation
• Travel Availability: Show willingness and availability for regional and national travel as required
• Customer Focus: Establish and maintain high levels of customer confidence and trust
• Desire to Contribute: Exhibit "make-it-happen" attitude with commitment to customer success
• Adaptability: Show flexibility in adapting to diverse customer needs and project requirements

Preferred Qualifications

• Extensive knowledge of Autodesk offerings
• Proven sales knowledge and experience in sales methodologies
• Familiarity with Revit/Navisworks best practices and workflows
• Thorough understanding of integrations between systems, such as middleware