Tech - TSM Mid-Shift 11:30 -8:00pm

Description

The Rescue TSM Agent provides phone and email support to customers regarding repairs.

Essential Duties and Responsibilities

• Provide customer support via phone and/or email.
• Contact customers and get information regarding perceived issues and troubleshoot same.
• Answer incoming customer calls regarding repair status.
• Responsible for inbound product check-in processes and outbound shipments of repaired products.
• Responsible to initiate customer contact in cases of password lockout and HDD reimage.
• Pack repairs for customer return.
• Access available system programs to check repair and shipping statuses.
• Other duties as assigned.

Qualifications

• Education and/or Experience: High school graduate or equivalent.
• Requires intermediate Excel computer skills.
• Essential Skills: Product knowledge, patience, and attention to detail; active listening and problem solving skills; positive language and managing customer expectations; ability to organize and categorize work priorities; excellent communication skills; repeated and coordinated use of hands, wrists, and fingers to use a computer keyboard; hands-on, ambition, and drive to succeed; goal oriented and accustomed to achieving results through teamwork.

Working Conditions

• While performing the duties of this job, the employee is constantly required to sit for long periods.
• Employee must be able to lift objects approximately up to 25lbs.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to tolerate moderate to high noise levels in a warehouse environment.
• Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter.
• Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.