TECH SVCS - Benchtop Support Specialist

Position Overview

The Benchtop Support Specialist position will provide IT support in our Digital Plant organization, focusing on the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment. This role requires a passion for IT, validation, and compliance, with responsibilities including support for various instrument types, quality and laboratory applications, and project management.

Responsibilities

• Support and enhancements for the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment.
• Support administration of quality and laboratory applications including their software development life cycle activities and technical support.
• Execute and update documentation for the support of benchtop equipment and lab and quality systems.
• Execute and/or leads multiple projects and technical work assignments as a point of contact for project stakeholders.
• Liaison with global partners within the Client organization to align on solutions and implementation plans for benchtop instrumentation and performs system installations, configurations, administrative and support functions including system validation lifecycles and training.
• Provide local administrative support and liaison with global partners for the site quality systems and quality control supporting applications completing tasks such as application periodic reviews, user access reviews, and account administration.
• Provide digital plant subject matter expertise (SME), to multi-function teams, advises operations on application configurations, data integrity, cyber security, and defend work before regulatory agencies.
• Ensure alignment with Client directives and industry guidelines for applications.
• Execute on technology improvements and efficiency opportunities to improve business and compliance.
• Provide on-call support, as needed, for commercial operations.

Required Qualifications

• Comprehensive knowledge of Data Integrity guidance, GxP compliance, Software Development Life Cycle, and Good Documentation Practices.
• Demonstrated leadership skills and the ability to negotiate in a complex environment.
• Excellent verbal and written communication skills.
• The ability to plan and lead small and medium size projects and enhancements.
• Self-driven and capable of prioritizing.
• Have an expanding understanding of network, databases, servers, and PCs.
• Understanding of administration and usage of TFF systems, Nucleic Counters, Mixer, Filler, FIT, Veeva Document Management System, Infinity, ServiceNow and emerging technology is preferred.
• Absorbable to apply lean and OpEx principles.
• Possess the professionalism and technical competency required to represent the department before our stakeholders, regulatory agencies, and management.
• Bachelor's degree in life sciences, engineering or computer field or equivalent experience.
• Experience working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices, familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting preferred.
• Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments, quality and lab applications.

Pay Rate

$32.27-$34.23/Hour

ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO