Tech Support II

About Our Client:MediaNews Group is a national media organization established in 1985 with over 4,000 employees and a portfolio of more than 100 brands. It operates in both print and digital marketing spaces, offering performance-driven advertising solutions through programs reaching a significant portion of the U.S. population. The organization addresses the challenge of delivering relevant news and sophisticated marketing services across a broad audience. About the Opportunity:The TECH SUPPORT II position provides advanced technical support for hardware, operating systems, and core business applications. This role handles escalated user issues, complex troubleshooting, and specialized equipment setups to maintain reliable IT infrastructure. It plays a critical part in ensuring smooth technology operations and user satisfaction within the organization. Responsibilities:Provide technical support via phone, chat, and in person, serving as an escalation point for Level 1 supportRespond promptly to emergency and escalated incidentsResolve complex hardware, software, and network connectivity issuesConfigure, deploy, and support computer and equipment setups for various positionsManage and document help desk tickets with detailed troubleshooting notesContribute to maintaining the knowledge basePerform proactive system maintenance, including software patching, system imaging, and virus removalStay updated on new technologies and participate in pilot programsEnsure security and compliance with policies and regulationsProvide in-depth support for Windows OS, macOS, and core business applications Requirements:Advanced troubleshooting skills with desktops, laptops, and Apple productsExperience supporting manufacturing technologiesStrong customer service skills in complex support situationsSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP)Experience with advanced PC and Mac setup, system imaging, and printer diagnosticsExcellent analytical and problem-solving abilitiesIntermediate hardware diagnostic and repair skillsFamiliarity with help desk ticketing systems and remote support toolsExperience with Active Directory user and computer managementAssociate degree, relevant certifications, or equivalent experience3-5 years of IT/technical support experience Pay Range and Compensation Package:Salary range of $65,000 to $85,000 plus a cell phone stipendCompensation based on factors including location, education, experience, role tenure, and certifications Benefits & Perks:Medical insuranceDental insuranceLife and disability insurance401(k) retirement planPaid time off and select paid holidays Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.