Technology Support II

Job Responsibilities

• Monitor healthcare transaction processing applications and services to ensure stable, reliable day-to-day performance
• Triage issues escalated by service teams and coordinate timely resolution with appropriate partners
• Research and remediate processing exceptions to reduce operational risk and customer impact
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
• Maintain strong working relationships with key partners and customers through clear, proactive communication
• Identify and implement opportunities to improve processes, systems, monitoring, and operational workflows
• Produces ad hoc reports using Structured Query Language (SQL) and Oracle databases to support operational and business needs
• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required Qualifications, Capabilities And Skills

• 2+ years of applied experience in application operations, production support, or system integration and support
• 2+ years of applied experience using Structured Query Language (SQL), including querying and reporting against Oracle databases
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Bachelor's degree in Computer Science or equivalent practical experience
• Ability to read, understand, and apply technical specifications and operational procedures
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Experience investigating issues using logs, metrics, and other monitoring signals in production environments
• Working knowledge of service management practices (for example, Information Technology Infrastructure Library)
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams
• Demonstrated problem-solving skills in time-sensitive, production-impacting scenarios

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.