Support Tech II

About the role

The client is seeking an experienced Support Technician II to provide onsite technical support for end users and executive staff.

Responsibilities

• Install, configure, maintain, and repair desktop and laptop computer systems.
• Troubleshoot and resolve hardware, software, and peripheral device issues.
• Perform preventative maintenance on PCs and related systems.
• Provide technical support for Microsoft Office 365, Microsoft Teams, and other productivity applications.
• Identify and troubleshoot network-related issues affecting desktop and laptop users.
• Support video conferencing and collaboration platforms.
• Create technical documentation, knowledge articles, and support processes.
• Lead and participate in various IT projects and initiatives.
• Provide white-glove executive support and exceptional customer service.
• Mentor and guide junior technicians while serving as a local technical resource.

Requirements

• 3+ years of experience providing white-glove executive-level support.
• 3+ years of end-user support experience.
• 3+ years supporting personal computer hardware and routine software installations.
• 3+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 3+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• 3+ years supporting video conferencing solutions such as Cisco Webex.
• 3+ years of experience creating technical knowledge articles and documentation.
• 3+ years of experience using ServiceNow in a support environment.

Qualifications

• Must be authorized to work in the United States.
• Onsite 4–5 days per week. Candidates must reside in the Austin, TX area.
• Rate: $25-30hr

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Rate: $25-30hr

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Contact Information

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.