Tech II, Tech support

Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
• Performs technical, analytical, or maintenance work.

Qualifications

• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works within standard operating procedures and/or scientific methods.
• Works with moderate supervision.
• A+ certification is preferred but not required.
• Typically requires formal education (vocational or technical) and on-the-job training.
• Must be currently located in the same geographic location as the job or willing to relocate (required).
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Schedule

Monday – Friday, 19:00 – 3:30am

Employee Type: Permanent. Internal posting deadline