Technician II, Technology Support

Responsibilities

• Ensure successful execution and implementation of customized solutions and organizational initiatives using advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
• Lead, manage, and coordinate delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• Manage daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provide technical training and development to departmental resources and customers.
• Actively plan, monitor, and adjust expenses to meet and exceed financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Establish and maintain professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilize technology to effectively initiate, deploy, and track projects and support services 24x7.

Qualifications

• A+ Certification (preferred)
• Net+ Certification (preferred)
• Strong communication and organizational skills (preferred)
• Previous experience managing a high volume of support tickets (preferred)
• Knowledge typically gained through a combination of formal education in a vocational or technical degree program and on-the-job training
• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes
• Ability to apply experience and skills to complete assigned work within own area of expertise
• Works within standard operating procedures and/or scientific methods
• Works with a moderate degree of supervision

Schedule

Tuesday–Saturday, midnight–9:00 am

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.