Tech & Simulation Support Specialist

About the role

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

• IT Support:
• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Captures daily inspections of classroom equipment and processes repair tickets accordingly.
• Buys images and software packages to deploy.
• Aids Student Workers and Support Tech I with Student Help Desk support issues.
• Aids in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment meets the requirements of the Academic delivery.
• Aids in maintaining lab security of equipment and software at all sites.
• Aids with network, server, and telecommunications support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work).
• SimCare Support
• The Specialist III is required to provide an intermediate level of support to the SimCare Center.
• Requires approximately 10 hours per week.
• Responds to requests, service calls, and equipment setup assistance on short notice.
• Attends and supports all Simlab on-site training, webinars, and conferences.
• Ensures all equipment is set up and in good working order.
• Should be able to provide intermediate level of support for the following:
• SIMLABS: SAM II Model, Computer and Sim Scopes, Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes, Podium PCs (2) and Projectors (2), WOW Carts and laptops (4)
• PREP AREA: Medsure dispense cart and computer, Control Room / Simbay: Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations, Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras, Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3)
• Briefing Rooms: Computers/LCD display/AV and Conference equipment, Learning Space Website/Server Support
• Nurses Station: Computer and Network Printer
• Miscellaneous: Setup for training sessions with conference phone as needed.
• Performs support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required
• 2 years’ experience with Microsoft Active Directory in a large network environment Required
• Entry level experience with networking, data, and voice systems. Required
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Able to lift up to 50 lbs.
• Must achieve Covista SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required
• MCP and A+ certification Preferred

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894.07 and $68,341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

For more information related to our benefits please visit:

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation