Tech & Sim Support Specialist

Responsibilities

• IT Support:
  • Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
  • Captures daily inspections of classroom equipment and processes repair tickets accordingly.
  • Builds images and software packages to deploy.
  • Assists Student Workers and Support Tech I with Student Help Desk support issues.
  • Assists in the supervision of Student Workers and/or temporary workers.
  • Ensures lab equipment is meeting the requirements of the Academic delivery.
  • Assists in maintaining lab security of equipment and software at all sites.
  • Assists with network, server, and telecommunication support.
  • Follows standard operating guides and ensures compliance.
  • Participates in training and evaluative sessions and recommends methods to improve lab environments.
  • Performs troubleshooting and support functions for staff, students, and faculty.
  • Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work).
• SimCare Support
  • The Specialist III is required to provide an intermediate level of support to the SimCare Center.
  • Requires approximately 10 hours per week.
  • Responds to requests, service calls and equipment setup assistance on short notice.
  • Attends and supports all Simlab on-site training, webinars and conferences.
  • Ensures all equipment is setup and is in good working order.
  • Should be able to provide intermediate level of support for the following:
  • SIMLABS: SAM II Model, Computer and Sim Scopes.
  • Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
  • Podium PCs (2) and Projectors (2).
  • WOW Carts and laptops. (4)
  • Prep Area: Medsure dispense cart and computer.
  • Control Room /Simbay: Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
  • Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
  • Briefing Rooms: Computers/LCD display/AV and Conference equipment.
  • Learning Space Website/Server Support.
  • Nurses Station: Computer and Network Printer
  • Miscellaneous: Setup for training sessions with conference phone as needed.
  • Perform support tasks for classroom and lab equipment.
  • Completes other duties as assigned.
  • Complies with all policies and standards

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required
• 2 years’ experience with Microsoft Active Directory in a large network environment Required
• Entry level experience with networking, data, and voice systems. Required
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Able to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required
• MCP and A+ certification Preferred

Additional Information

• In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894 and $68,341. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
• The position qualifies for the below benefits.
• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

Additional Information

For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation