IT Tech & Sim Support Specialist

About the role

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ens