IT Tech & Sim Support Specialist

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale.

About the role

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition, this role provides an intermediate level of technical support to the SimCare center, requiring approximately 10 hours per week.

Responsibilities

• Provides Tier 1 & 2 IT support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages for deployment.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Supervises Student Workers and/or temporary workers.
• Ensures lab equipment meets the requirements of academic delivery.
• Maintains lab security of equipment and software at all sites.
• Assists with network, server, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions; recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities-related needs, coordinating onsite vendor work.
• Responds to SimCare Center requests, service calls, and equipment setup assistance on short notice.
• Attends and supports all SimLab on-site training, webinars, and conferences.
• Ensures all SimCare equipment is set up and in good working order, including:
  • SIMLABS: SAM II Model, Computer and Sim Scopes; Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes; Podium PCs (2) and Projectors (2); WOW Carts and laptops (4).
  • Prep Area: Medsure dispense cart and computer.
  • Control Room / Simbay: Gaumard High-Fidelity Manikins (Noelle, Baby Hal, 5-year old Hal) and laptops, software updates, and daily operations; Learning Space AIO computer, AV Display control box, LCD TV monitor, and cameras; Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3); Laerdal SimMan 3G, laptop, software updates, and daily operations.
  • Briefing Rooms: Computers, LCD display, AV, and conference equipment; Learning Space Website/Server Support.
  • Nurses Station: Computer and network printer.
  • Miscellaneous: Setup for training sessions with conference phone as needed; support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Complies with all policies and standards.

Requirements

• Associate's Degree in a technical field (required).
• 2 years’ experience with desktop support or in a help desk (required).
• 2 years’ experience with Microsoft Active Directory in a large network environment (required).
• Entry-level experience with networking, data, and voice systems (required).
• Experience with classroom equipment (preferred).
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge of hardware/software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• Ability to lift up to 50 lbs.
• Must achieve Covista SimCare Technical Support Certification by completing Laerdal, Gaumard, and Learning Space training (required).
• MCP and A+ certification (preferred).
• Occasional evening and weekend work may be required.

Pay

The expected salary range for this position is between $38,894.07 and $68,341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with 6% employer match.
• Flexible Time Off (FTO) Policy.
• 12 Paid Holidays.