Tech Ops Engineer, AWS Manufacturing and Repair

About the role

This role is critical to enabling operational scaling across multiple phases, developing labor plan models that support workforce transitions, and providing financial cycle inputs that drive data-informed investment decisions. You will work at the intersection of operations, finance, and workforce planning — translating production targets into actionable labor models, contributing to OP1/OP2 financial planning cycles, and building the operational frameworks that scale across multiple sites across global regions.

Responsibilities

• Develop and maintain operational scaling models that translate production volume targets into resource requirements (headcount, equipment, space)
• Analyze throughput data, cycle times, and capacity constraints to identify scaling bottlenecks and recommend solutions
• Build repeatable frameworks for site replication and global expansion
• Partner with Process Engineering and Manufacturing Test Engineering to align scaling plans with automation capabilities and production roadmaps
• Track and report on VHC (Variable Headcount) scaling metrics, ensuring alignment between labor supply and production demand
• Own the development and maintenance of labor planning models across all production phases (3P contract manufacturing through 1P Amazon operations)
• Model workforce requirements by shift, role type, and skill level to support production ramp schedules
• Collaborate with the Site Leader to forecast indirect labor needs and optimize labor utilization rates
• Develop scenario-based labor models that account for automation gains, seasonal variation, and multi-site expansion
• Provide labor cost inputs for business cases, headcount approval requests, and organizational planning
• Prepare operational cost models and labor forecasts as inputs to OP1, OP2, and monthly financial review cycles
• Partner with Finance to translate operational plans into budget requests, variance explanations, and investment justifications
• Maintain cost-per-unit models that reflect current and projected operational efficiency gains
• Develop financial dashboards and reporting mechanisms that provide leadership visibility into operational spend vs. plan
• Support business case development for capital investments, automation initiatives, and site expansion proposals

Requirements

Knowledge of critical data center equipment

Experience in project management in data centers or comparable critical infrastructure

Experience in high-volume manufacturing operations or sourcing environments

Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations

Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners

Experience in creating process improvements with automation and analysis, or experience in financial modeling, P&L management or analysis

Experience in similar environments, or experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites

MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field

Proficiency in data visualization tools (QuickSight, Tableau, or similar)