Repair Ops Specialist
About the role
The Music & Arts Repair Ops Specialist is responsible for various tasks including submitting customer repair estimates, coordinating repair billing, processing repair vendor invoices, troubleshooting repair tracker issues, calculating department reporting and metrics, monitoring repair tracker input accuracy, preparing commission payouts, and managing billing with third-party repair shops and affiliates.
Responsibilities
- Collaborating with other departments to address procedural issues and implement solutions
- First-line support for repair tracker in the repair shops
- Aid in preparing unbilled repair reports
- Aid in updating repairs within Repair tracker
- Run reporting and accurately calculate biweekly commission payout for the department
- Prepare and process invoices for payment on time and accurately
- Provide daily reporting on production metrics
- Collaborate with customers via email and phone communication
- Maintain a file system of invoices
- Resolve invoice problems
- Interact with external and internal stakeholders
- Additional duties as assigned
Requirements
- Strong Microsoft Office knowledge
- Basic understanding of musical instruments and their components
- Attention to detail
- Strong problem-solving skills
- Customer service skills
- Ability to work independently and as part of a team
Qualifications
- Bachelor's degree or equivalent experience in a related discipline
- 3-5 years of relevant work experience
Skills
- Excellent communication skills
- Ability to work independently and as part of a team
- Knowledge of MS Office computer programs
- Basic understanding of musical instruments and their components
Benefits
Music & Arts offers a comprehensive benefits package including medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. The pay rate is $22.00 - $24.00/hr depending on location, background, and experience.
Pay
The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Schedule
Details about the schedule are not specified in the job posting.