Tech Operations Specialist

About the role

The Tech Operations Specialist keeps the field organization’s AI tooling running smoothly day to day. This execution-focused role maintains a clear inventory of AI tools, indexes use cases and field needs, tracks adoption and utilization, manages access requests, and keeps the underlying data clean and well-organized. Ideal for someone who enjoys bringing order to a fast-moving tool landscape while building a foundation in Tech Operations. This role reports to the Vice President, Enablement & AI.

Responsibilities

• Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl.
• Formalize a library of field-adopted and -requested use cases for AI tools, in coordination with the AI Transformation Owner and CRO.
• Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders.
• Draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools.
• Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements.
• Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep datasets accurate and properly maintained.

Requirements

• Some experience in enablement, sales/business operations, IT operations, or a similar coordination-heavy function; comfortable owning recurring operational processes.
• Strong attention to detail with the ability to track multiple tools, requests, and datasets simultaneously without things falling through the cracks.
• Genuine curiosity about AI tools and platforms, with willingness to learn the technical basics of how they’re configured, accessed, and maintained.
• Comfortable following and improving structured processes (intake forms, access workflows, tracking dashboards) rather than needing to build strategy from scratch.
• Ability to work with enablement, IT, and field stakeholders to gather requirements and resolve access or data issues efficiently.
• Basic comfort working with spreadsheets, dashboards, or simple data tools to track utilization and maintain data quality.
• Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration as defined in the organization’s handbook.

About the team

The Enablement & AI function is part of the CRO organization. Enablement accelerates growth and helps achieve ambitious revenue targets through dedicated enablement leads, a centralized content group, AI tech resources, and an operations team.

Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Pay

United States Salary Range: $95,200—$160,800 USD

The base salary range is determined through interviews and a review of education, experience, knowledge, skills, abilities, internal equity, market data, and geographic location. The range does not include bonuses, equity, or benefits.