Tech Operations Specialist

We are an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, we help teams ship better, more secure software faster. Our team embodies the same principles built into our products: embracing AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. This is a place where careers accelerate, innovation flourishes, and every voice is valued.

About the role

The Tech Operations Specialist ensures the field organization's AI tooling runs smoothly day-to-day. This role maintains a clear inventory of AI tools, manages an index of use cases and field needs, tracks adoption and utilization, handles access requests, and keeps the underlying data feeding these tools clean and well-organized. It’s a detail-oriented, execution-focused role for someone who enjoys bringing order to a fast-moving tool landscape and wants to build a foundation in Tech operations. This role reports to the Vice President, Enablement & AI.

Responsibilities

• Tool Inventory & Consolidation: Maintain an up-to-date inventory of all AI tools used across the field org, identify overlap or redundancy, and support consolidation efforts to reduce tool sprawl.
• Tool Adoption & Use Case Index: Formalize a library of field-adopted and -requested use cases for AI tools, in coordination with the AI Transformation Owner, CRO.
• Utilization & Tracking: Monitor usage of AI tools across teams, build simple reporting to track adoption trends, and flag underutilized or underperforming tools to stakeholders.
• Comms & Enablement: Draft internal announcements for tool rollouts and create micro-enablement programs to engage the field in AI tools.
• Tool Access Requests/Management: Own the intake and processing of access requests for AI tools, ensuring provisioning is timely, accurate, and aligned with licensing and approval requirements.
• AI Data Management: Support the organization, quality, and hygiene of data used by or generated from AI tools, working with relevant teams to keep datasets accurate and properly maintained.

Requirements

• Early-Mid Level Experience: Some experience in enablement, sales/business operations, IT operations, or a similar coordination-heavy function; comfortable owning recurring operational processes.
• Organized & Detail-Oriented: Strong attention to detail with the ability to track multiple tools, requests, and datasets simultaneously without things falling through the cracks.
• Interest in AI Tooling: Genuine curiosity about AI tools and platforms, with willingness to learn the technical basics of how they're configured, accessed, and maintained. Act as an advocate for AI adoption and best practices in the field.
• Process-Minded: Comfortable following and improving structured processes (intake forms, access workflows, tracking dashboards) rather than needing to build strategy from scratch.
• Collaborative: Able to work with enablement, IT, and field stakeholders to gather requirements and resolve access or data issues efficiently.
• Data Comfort: Basic comfort working with spreadsheets, dashboards, or simple data tools to track utilization and maintain data quality.
• Values Alignment: Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration as defined in the organization's handbook.

About the team

The Enablement & AI function is part of the CRO organization. Enablement is instrumental in helping the organization grow at an accelerated pace and achieve ambitious revenue targets. The enablement organization comprises enablement leads serving the CRO business functions, a centralized content group, AI tech resources, and an operations team.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support
• Benefits to support your health, finances, and well-being

Pay

The base salary range for this role is $95,200—$160,800 USD for residents of the United States. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. This range does not include bonuses, equity, or benefits.