Tech Manager

Job Summary

The Technology Manager is responsible for leading a team that delivers and supports enterprise technology solutions. This role oversees technical delivery, operational stability, and continuous improvement of systems supporting guest-facing operations, embarkation and port operations, casino platforms, procurement, logistics, and inventory management. The Technology Manager ensures solutions are secure, scalable, and aligned with business priorities while maintaining governance and compliance standards.

Position Responsibilities

• Lead and develop a team of engineers, analysts, or technical leads responsible for application delivery and support.
• Ensure successful execution of short- to mid-term (1–3 year) technology plans aligned with business and enterprise strategy.
• Oversee design, development, implementation, and support of systems across assigned verticals.
• Partner with Product Leads and business stakeholders to prioritize initiatives and allocate resources effectively.
• Ensure adherence to Software Development Life Cycle (SDLC), change management, incident management, and governance standards.
• Maintain system performance, availability, and reliability; drive root cause analysis and long-term remediation strategies.
• Manage vendor relationships, including performance reviews, escalations, and delivery coordination.
• Identify risks related to compliance, security, performance, and operational continuity; implement mitigation strategies.
• Contribute to budgeting, capacity planning, and resource forecasting activities.
• Drive continuous improvement initiatives to modernize platforms and improve efficiency, scalability, and user experience.
• Foster a culture of collaboration, transparency, innovation, and accountability aligned with NCLH value anchors.

Qualifications

• DEGREE TYPE: Bachelor's Degree
  Field(s) Of Study: Computer Science, Information Systems, Engineering, Business Technology or related field
• Experience: Minimum of 7+ years of progressive experience in enterprise application development, systems integration, or technology operations.
  Minimum of 2+ years of people management or supervisory experience.
• Experience: Supporting operationally critical systems in guest-facing, logistics, supply chain, casino, or maritime environments.
  Experience: Overseeing enterprise applications in cloud and/or hybrid infrastructure environments.
• Preferred Experience: Supporting distributed environments including shipboard or port operations.
  Experience: Managing vendor-delivered systems and integration partnerships.
• Preferred Experience: Exposure to inventory management, warehouse management, procurement systems, or casino technology platforms.

Competencies & Skills

• Demonstrated ability to lead, coach, and develop high-performing technical teams.
• Strong understanding of enterprise system architecture and integration principles.
• Ability to balance operational stability with innovation and modernization initiatives.
• Effective stakeholder management and cross-functional collaboration skills.
• Strong analytical and decision-making capabilities in complex technical environments.
• Knowledge of IT governance, risk management, security, and audit controls (e.g., SOX/ITGC where applicable).
• Ability to manage multiple initiatives and shifting priorities in a fast-paced, operationally driven environment.
• Clear and effective communication skills with technical and non-technical stakeholders.

About NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destinations each year.

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.