Tech Control Facility (TCF) Operations, Lead

Primary Responsibilities

• Direct and oversee daily operations within the Tech Control Facility (TCF).
• Supervise Tier II Help Desk and Tier III technical support personnel to ensure service level agreement (SLA) compliance.
• Ensure high availability and operational integrity of network components, including switches, encryption devices, circuits, and consoles.
• Manage incident response workflows, technical troubleshooting, and resolution efforts.
• Maintain accurate and current documentation, SOPs, and operational logs.
• Lead activities related to the maintenance and restoration of transmission paths and facilities.

Minimum REQUIRED Qualifications

• Education: Bachelor’s degree in an IT-related field or a minimum of 5 years of equivalent experience
• Experience: At least 5 years managing and operating cryptographic facilities
• Certifications: Registered Communications Distribution Designer (RCDD), DoD IAT Level II certification (Ex. CompTIA Security +)
• Clearance: Active Top Secret clearance with SCI eligibility required at start

Required Experience and Skills

• Proven ability to manage the operational health of Tech Control Facilities.
• Hands-on experience with Tech Control systems, including switches, encryption hardware, consoles, and telecommunications circuits.
• Demonstrated experience supervising personnel in environments of similar size and complexity to those described in this Call Order.
• Strong verbal and written communication skills, with the ability to interface effectively with senior management and government officials.
• In-depth knowledge of Tier II Help Desk operations and compliance with DISAC 310-175-9 standards.
• Ability to lead technical direction, coordination, and resolution efforts necessary to maintain robust and resilient communications infrastructure.

Benefits

• Competitive Compensation
• Paid Time off includes 10 federal holidays and 15 additional days.
• Bereavement Leave
• Parental Leave
• PTO Cash out
• Company Paid STD and LTD
• Life and AD&D Insurance
• 70% employer paid Medical, Prescription, Dental, and Vision Coverage
• 401k Savings and company match

About the Role

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees.

Skills

The successful candidate will possess a strong background in IT operations, specifically in managing and operating cryptographic facilities, along with hands-on experience with Tech Control systems and Tier II Help Desk operations.

Qualifications

The ideal candidate will have a Bachelor’s degree in an IT-related field or at least 5 years of equivalent experience, along with at least 5 years of experience managing and operating cryptographic facilities. Additionally, they must hold a Registered Communications Distribution Designer (RCDD) certification and a DoD IAT Level II certification (such as CompTIA Security +).

Pay

$155,000.00 per year

Schedule

N/A