Technical Operations Lead

Key Responsibilities

• Cloud Platform Operations (AWS)
• Serve as a primary operator of SDI Cloud on AWS, including EC2/ECS workloads, S3, Lambda, RDS, and Grafana.
• Monitor platform health, triage production incidents, perform root-cause analysis, and drive incidents to closure across SDI’s 24/7 service environment.
• Partner with the internal team and external development partners on releases, change management, and infrastructure-as-code (Terraform) workflows.
• Support consolidation and modernization initiatives including Azure-to-AWS gateway migration, AWS Landing Zone adoption, AWS Backup, and observability rollout.
• Help mature production access controls, runbooks, and on-call practices.
• Corporate IT and Microsoft 365
• Own day-to-day Microsoft 365 (E5) administration: Entra ID, Intune, Exchange, SharePoint, Teams, and endpoint management.
• Manage user lifecycle (onboarding, offboarding, role changes) across SSO-integrated applications, including prompt access revocation per SOC 2 requirements.
• Administer endpoint security and EDR, patching, and device compliance across a mixed fleet.
• Provide on-site and remote IT support for the LAX co-working office, including conferencing, networking, and end-user troubleshooting.
• Manage vendor relationships for licensing, telephony (e.g., RingCentral), and collaboration tooling.
• Jira Service Management and Workflow Administration
• Administer and extend SDI’s Jira environment, which serves as the company’s case management/CRM, ticket routing, project management, and bug tracking system.
• Build, modify, and document custom workflows, automations, custom fields, queues, and integrations.
• Reduce single-person dependency on Jira by improving documentation and cross-training operations staff on common configuration tasks.
• Partner with the Operations team to translate process changes into reliable Jira workflows or potential AWS replacement.

Operational Maturity and Documentation

• Develop and maintain runbooks, standard operating procedures, and architecture documentation across IT and SaaS platform domains.
• Drive incident review cadence: capture incidents accurately, surface trends, and recommend preventative improvements.
• Help operationalize SOC 2 controls and prepare for ongoing HIPAA-aligned audits.
• Assist with technical activities across development and integration partners, ensuring SDI interests and timelines are well represented.

On-Site LAX Presence and Team Partnership

• Be physically present at the LAX-area office at least twice per month, and more frequently if local, to support the 24/7 operations team.
• Act as the visible, trusted technical point of contact for on-site staff, including imaging coordinators, support team members, and operations leadership.
• Provide backup coverage for the technical team during PTO and off-hours, reducing key-person risk.

Required Qualifications

• 5+ years of professional experience in IT operations, cloud operations, DevOps, and systems engineering roles.
• Hands-on experience operating cloud-based SaaS platforms on AWS, including core services such as EC2, ECS, S3, RDS, Lambda, VPC, containers.
• Strong administrative experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD, Intune) in a business-critical environment.
• Working proficiency administering Atlassian Jira (Jira Software and/or Jira Service Management), including workflows, automation rules, custom fields, and permission schemes.
• Demonstrated experience supporting 24/7 or mission-critical production systems, including incident response and root-cause analysis.
• Solid scripting/automation skills (e.g., Bash, PowerShell, Python), comfort working with infrastructure-as-code tooling such as Terraform, and containerization.
• Solid CICD and GIT experience, ideally within GitHub and GitHub actions.
• Strong written and verbal communication skills, including the ability to produce clear documentation and runbooks.
• Located in the greater Los Angeles area, or willing to be on-site near LAX at least twice per month.

Preferred Qualifications

• Experience in healthcare, life sciences, medical imaging, or another regulated industry.
• AWS Certified Solutions Architect (Associate or Professional) certification.
• Familiarity with HIPAA, SOC 2, and related compliance frameworks in a cloud environment.
• Exposure to PACS/RIS systems, DICOM workflows, or healthcare integrations (e.g., Intelerad, RamSoft, StudyCast, Microsoft PowerShare).
• Experience supporting hybrid teams that include external development and managed service partners.
• Experience with observability tooling (Grafana/OTEL), AWS Security Hub, GuardDuty, AWS Backup, and AWS Landing Zone patterns.
• Familiarity with GitHub Actions or comparable CI/CD systems.