Teammate Success Coach, Carolinas Medical Center

About the role

This role provides direct, one-on-one wraparound support to newly hired and existing frontline teammates, helping them address barriers that impact employment stability, job success, and long-term retention. The Teammate Success Coach connects individuals to internal and external resources, essential skill development, and support services that promote overall well-being. In addition, this role assists teammates in exploring career development opportunities and setting employment or career goals as appropriate.

Responsibilities

• Provides one-on-one support to help teammates address personal, financial, transportation, childcare, and other barriers that may impact job success or retention
• Maintains consistent contact with an active and rotating caseload, conducting regular coaching sessions both in-person and virtually
• Affirms needs and develops individualized support plans focused on stability, essential skills, and wraparound services
• Responds to emergent or crisis situations and connects teammates to internal or external resources for timely resolution
• Allocates available wraparound and financial support services to help teammates overcome immediate barriers
• Maintains accurate and timely case documentation, tracking coaching interactions, supports provided, and progress
• Promotes a culture of inclusion, respect, and opportunity for teammates from diverse backgrounds

Requirements

• Typically requires 2 years of experience in coordinating community or corporate training programs, showing demonstrated success in Workforce Development, Human Resources, public and private entities, schools and/or churches
• Demonstrated knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
• Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
• The ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
• Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
• Strong organizational and time management skills with the ability to manage an active caseload
• The ability to work independently and collaboratively in a supportive, team-focused environment
• High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
• The ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Skills

• Knowledge of barrier reduction strategies, wraparound services, community resources, and essential skills development
• Strong interpersonal and communication skills with the ability to build trust with teammates from diverse backgrounds
• The ability to assess needs, identify barriers, and connect teammates to appropriate internal and external supports
• Familiarity with crisis response or high-barrier situations and the ability to provide timely resource navigation
• Strong organizational and time management skills with the ability to manage an active caseload
• The ability to work independently and collaboratively in a supportive, team-focused environment
• High proficiency using Microsoft Office Suite, virtual meeting tools, and other technology platforms
• The ability to guide teammates in exploring career development options and setting career or employment goals when appropriate

Qualifications

• Bachelor’s Degree in Human Resources or related field
• Strong background in workforce development, employee coaching or advising; or social services/community-based work experience; or education/student support/student services experience

Benefits

Please refer to the Benefits and More section for details.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Schedule

8a-5p. Hybrid role with onsite presence at Carolinas Medical Center may be required up to five days per week based on teammate needs. Supports all shifts including early mornings, evenings, and occasional weekends.