Team Support Staff - Campus Clinic (Full-Time)
About the role
Pine Rest is a leading non‑profit behavioral health system providing expert care for mental health and substance use disorders across Michigan. The organization offers a state‑of‑the‑art psychiatric urgent care center, outpatient, inpatient, partial hospitalization, assessment and testing, residential, addiction treatment, and specialty services such as crisis response, employee assistance programs, forensic psychiatry/psychology, and neuromodulation. Pine Rest also provides on‑the‑job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains. As a Team Support Staff, you will join a tight‑knit team that values healing, compassion, and excellent customer service while supporting clinical and administrative operations, fostering a sense of belonging and empowerment in a diverse workplace.
Responsibilities
- Perform general administrative support: type correspondence, maintain department records, distribute mail, and schedule appointments.
- Offer administrative support via phone and in‑person: greet and direct visitors/patients, answer questions based on department/organization knowledge, transfer and screen calls, maintain supervisors’ calendars, input data into computer systems.
- Maintain department‑specific files, including sensitive records.
- Perform record‑keeping: sort, classify, and file semi‑complex records; post information to data entry screens; check and verify moderately complex arithmetic data; perform routine computations; create simple queries or request reports.
- In clinical areas, assist physicians with completing medical records and release medical information as needed for continuing care, insurance, etc.
- Help patients understand