Psychiatric Support Staff - Campus Clinic (Full-Time)

What Will You Do?

As a Psychiatric Support Staff at Pine Rest, you’ll be part of a tight-knit team that believes in the healing power of your expertise and compassion. The Psychiatric Support Staff under direct supervision plans, implements and completes assigned administrative and clinical projects. The Psych Support Staff will provide clinical support to medical staff, including but not limited to:

• Prescription refills
• Taking vital signs
• Recording medical history
• Composing sensitive correspondences
• Proofreading and editing materials for accuracy
• Gathering patient data

Performs duties including:

• Word processing
• Photocopying
• Filing and shredding
• Sorting and distributing mail
• Providing reception and telephone services

Maintains department specific files that may be sensitive in nature.

Principal Duties And Responsibilities

• Supports the team by checking in/out of patients, answering and triaging patient phone calls, and performing opening/closing responsibilities.
• Provides administrative support including answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules, and coordinating model of care appointments.
• Checks vital signs as assigned for people receiving psychiatric services.
• Maintains composure in environments of elevated stress to professionally and calmly handle crisis calls and determine appropriate next steps in the assessment process.
• Completes phone triage, documents calls, and collaborates with the interdisciplinary team.
• Works effectively and collaboratively in a multi-disciplinary team to ensure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification, and courtesy phone calls.
• May be responsible for data entry and maintaining medical records in Pine Rest Electronic Medical Record system, including assisting physicians in completing medical records.
• Prepares medication refill requests, verifies pharmacy information, last visit, last fill, insurance, pick up or mail, etc.

What Does This Role Require?

• A minimum of three years of progressively responsible support services work preferred.
• The position prefers an individual to be a registered or certified Medical Assistant.
• Ongoing CEU credit requirements must be met yearly.
• Experience in a behavioral health / psychiatric facility preferred.