Team Supervisor - Starbucks

Job Duties

• Supervise and facilitate F&B operations for Starbucks.
• Monitor Baristas within the location to ensure adherence to all Starbucks brand standards and regulations.
• Provide on-the-spot training, coaching, leadership, and instruction to Starbucks Baristas, including Barista First 30, food safety, register use, and guest service.
• Place team members at appropriate positions and ensure that employees have the proper breaks, supplies, and other operational items needed throughout their shifts.
• Ensure strict adherence to Child Labor Laws and report any potential violations to their direct Supervisors.
• Ensure the Starbucks operation opens and closes at the proper times established by business needs along with guidance from the supervisory/management team.
• Maintain appropriate food preparation levels based on projected business and weather on a daily basis.
• Control expenses through effective staffing, waste monitoring, and resource management.
• Maintain equipment properly and report problems with equipment to the appropriate supervisor and/or maintenance staff during operations so that problems are corrected.
• Maintain stand appearance and operations (inside and outside) including the dining room and outside patio to ensure cleanliness and organization.
• Monitor food preparation and beverage recipes, including adherence to food safety standards and ensuring quality products in line with federal, state, and company laws and policies.
• Monitor daily financial results and report issues or concerns to management.
• Provide first-line support to guests with issues or concerns. Escalate guest concerns as needed.
• Assist managers with inventory procedures.
• Assist in seasonal event set-ups and other themed projects as needed.

Qualifications

• 18 years of age or older.
• Minimum of 2 years of related experience in a Coffee House setting.
• Minimum of 1 year of supervisory experience in the Food & Beverage industry.
• Completion of high school or GED.
• Post-Employment - ServSafe Allergen, ServSafe Manager, RAMP, and Barista Certifications.

Knowledge, Skills, And Abilities

• Proven guest relations, problem-solving, task management skills, and organizational skills.
• Knowledge of Child Labor Law regulations.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines.
• Provide motivation by setting clear goals, fostering a positive environment, recognizing achievements, and empowering individuals through development, all while managing daily operations and ensuring open communication to build a cohesive, high-performing team.

Job Demands

• Reaching Forward - Frequent (34-66%).
• Climbing Stairs - Occasional (67%).
• Walking - Constant (>67%).
• Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
• Sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• Extreme cold - Temperatures typically below 32 for periods of more than one hour.
• Environmental conditions - Activities occur inside and outside.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer