Food Service Team Leader (Hourly Starbucks Supervisor)

About the role

The role of a Food Service Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first and freshness culture on your team
• Food & Beverage business fundamentals: department sales trends, freshness, food safety and quality, inventory management, guest shopping patterns and pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales
• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Understand sales goals, plan and execute daily/weekly workload to deliver department and store sales goals and guest engagement, including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Assess Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels with guidance from your direct leader.
• Walk Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up.
• Follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target’s policies and procedures.
• Validate and follow-up on team members’ progress against department checklists and routines.
• Lead team to uphold and maintain all Starbucks and/or Pizza Hut Brand Standards and production specifications (where applicable).
• Ensure accurate in-stocks by placing store-initiated orders according to best practices.
• Follow proper perishable inventory management procedures to ensure an accurate recording of inventory.
• Make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently.
• Remain up-to-date on relevant trends and products to educate team members.
• Participate in team hiring and onboarding processes.
• In addition to Food Safety Manager Certification, complete all Starbucks and/or Pizza Hut training requirements and certifications.
• Demonstrate a culture of ethical conduct, safety and compliance; lead your team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead and demonstrate a culture of executing all best practices; help close skill gaps through development, coaching and team interactions.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local laws.

Requirements

• A high school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Strong interest and knowledge of the food service business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Strong interest and knowledge of the food service business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Skills

• Guest service fundamentals and experience building a guest-first and freshness culture on your team
• Food & Beverage business fundamentals: department sales trends, freshness, food safety and quality, inventory management, guest shopping patterns and pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales
• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining and developing talent.
• Understanding sales goals, planning and executing daily/weekly workload to deliver department and store sales goals and guest engagement, including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload.
• Assigning daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Assessing Food Service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels with guidance from your direct leader.
• Walking Food & Beverage Standards and Food Service routines daily to assess priorities and review reporting to identify business gaps for follow-up.
• Following all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items, as outlined in Target’s policies and procedures.
• Validating and following-up on team members’ progress against department checklists and routines.
• Leading team to uphold and maintain all Starbucks and/or Pizza Hut Brand Standards and production specifications (where applicable).
• Ensuring accurate in-stocks by placing store-initiated orders according to best practices.
• Following proper perishable inventory management procedures to ensure an accurate recording of inventory.
• Making production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently.
• Remaining up-to-date on relevant trends and products to educate team members.
• Participating in team hiring and onboarding processes.
• In addition to Food Safety Manager Certification, completing all Starbucks and/or Pizza Hut training requirements and certifications.
• Demonstrating a culture of ethical conduct, safety and compliance; leading your team to work in the same way and hold others accountable to this commitment.
• Leading and demonstrating a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Leading and demonstrating a culture of executing all best practices; helping close skill gaps through development, coaching and team interactions.
• Modeling the execution of physical security processes in order to enhance the instore security culture.
• Supporting merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, following all safe and secure training and processes.
• Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Addressing all store emergency and compliance needs.
• Supporting guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintaining a compliance culture while executing those duties, such as compliance with federal, state, and local laws.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.