Team Supervisor (MA)

Pod Coordinator

Oversee day to day operations of the care team, maintaining an efficient and successful flow.

Provides direct backup to medical assistants.

Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow.

Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination.

Serve as a point person in onboarding and training processes with new staff and students.

Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.

Ensure program, and agency policies and procedures are being followed.

Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems.

Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction.

Works with team as a working supervisor in the pod to ensure above goals.

Pod Supervisor

Recruit, hire, orient, evaluate, counsel, coach and retain program staff.

Conduct regular check-ins, performance evaluations, and coaching sessions.

Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels.

Directly supervise medical assistants.

Foster a positive, respectful, and team-oriented culture within the care team.

Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives.

Education And Experience

• High School diploma or equivalent
• Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care
• Leadership experience
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications

• Experience working with underserved population
• Experience working in a customer service environment

Knowledge, Skills, And Abilities

• Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Supervision

• 1-7 FTE

Physical Demands And Working Conditions

• Work is mainly performed in a clinic setting.
• Standing, bending, sitting, lifting required.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements.
• Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom To Act & Decision Making

• Work is structured by public health regulations and established medical practices.
• Decisions directly affect the quality of services provided to the public.
• Supervised by Program Manager.
• Has someone readily available to ask questions if needed.

Communications & Networking

• Work directly with other team members to provide quality customer service for patients and customers.
• Facilitates effective communication with referral sources, physicians and healthcare staff.

Budget & Resource Management

• NA