Team Solutions Engineer, Enterprise

Job Overview

This role supports business sales by leveraging technical expertise to design and present wireless communication solutions that meet customer needs. It involves consulting on customer opportunities, architecting solutions - including hands-on API-based integrations for Employee Choice and platform connectivity - and providing technical support during sales presentations and product demonstrations. The role requires maintaining expert knowledge of wireless devices, network technologies, APIs, and value-added solutions to address technical inquiries effectively. Success is measured by the ability to facilitate sales processes, resolve technical challenges, and contribute to customer satisfaction and sales growth. The work impacts the organization by enabling tailored wireless solutions that support business objectives and enhance customer experiences.

Responsibilities

• Support sales teams by consulting on customer needs and designing tailored wireless communication solutions to drive opportunity development
• Deliver technical presentations and demonstrations, including API and Technical Portal capabilities, to address customer inquiries and facilitate informed decision-making
• Design, test, and support API-enabled solutions (e.g., Employee Choice, Technical Portal, client integrations), including hands-on configuration and validation, in partnership with Product Architects and CX teams
• Maintain and update technical expertise through training and certification in wireless technologies, API/integration frameworks, and industry developments
• Collaborate with cross-functional teams to provide feedback, support special projects, and engage in market-level initiatives
• Assist with post-sale support activities including troubleshooting, escalation management, API/integration support, and customer training sessions
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred (Preferred)
• 2-4 years experience in telecommunications, IT administration, network engineering, or API/systems integration roles - including direct hands-on work with REST APIs, API testing tools (e.g., Postman), or integration platforms - with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Required)

Knowledge, Skills and Abilities

• Technical Leadership (Required)
• Communication: Excellent oral and written communications; strong interpersonal skills (Required)
• Applications: Proficiency with business application software (Required)
• API & Integration Development: Hands-on proficiency with REST API concepts, API testing/validation tools (e.g., Postman), and integration architecture sufficient to configure, test, and troubleshoot API-based solutions independently, not just present them (Required)
• Strategic Leadership: Ability to provide strategic direction in a leadership role (Required)
• Technical Presentations: Ability to create and deliver technical presentations (Required)

Pay

• Total Target Cash Pay Range: $84,400 - $152,300, inclusive of target incentives
• Base Pay Range: $59,080 - $106,610
• The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Commuter and transit programs