Team Secretary OPMH and Learning Disability - Business Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

About the role

The post holder will ensure that an effective and efficient secretarial and administrative service is delivered to the multi-disciplinary team which comprises Managerial, Psychology, Nursing, and Occupational Therapy staff within adult community mental health services across Glasgow City CHP. This will include reception duties, data input, record management and general typing. The post holder works independently much of the time managing calls, emails and team workload.

The post holder will be required to deal with referrals and enquiries through a single point of access and also support the generic functions and duties of the wider administrative team across the sector and beyond as required.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Schedule

• Permanent Contract
• Part-time position (14.4 hours per week)
• Over Thursday & Friday between 09:00–17:00

Location: Belmont Centre, Stobhill Hospital

Responsibilities

• Provide a high-quality administrative and secretarial service to the Team
• General typing and audio typing of correspondence as required
• Manage diary commitments proficiently to ensure good time management
• Deal with telephone and face-to-face enquiries from all staff groups, patients, relatives, carers; provide information, direct and prioritise queries to ensure efficiency and effectiveness of service delivery
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures
• Book rooms using electronic or paper formats and ensure that rooms are set up appropriately; arrange hospitality where appropriate
• Record new referrals from GPs and other service users by entering patient and GP details using Patient Information Management System, ensuring case notes are requested in time for clinics and weekly referral meeting
• Update standard operating procedures as directed
• Undertake photocopying, scanning and circulation of material

Requirements

• Must show competence in the use of a range of computer packages evidenced by experience or formal qualification (e.g. ECDL)
• Must show knowledge of working in an office environment and of operation of office equipment and systems, through formal training or work experience
• Should be willing to participate in short courses or more formal training opportunities to improve skill level (e.g. through achievement of SVQ in Administration at Level 2 or 3)
• Requires good command of verbal and written English
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation
• Ongoing requirement to have a personal development plan agreed with the manager, including participation in training and development

Benefits

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies
• Comprehensive Employee Assistance Programme
• Cycle to Work Scheme

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.