Team Resources Coordinator

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. Weaving compliance throughout all our applications and technologies, we operate as an extension of our clients, where partnership meets innovation.

About the culture

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, we offer career paths and opportunities, ensuring all teammates feel valued and work in a fun, rewarding environment. We do not sponsor work visas or STEM programs.

What to expect

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feeling valued
• Great benefits, pay, and culture

Responsibilities

• Adhere to a set schedule and perform other duties as assigned.
• Facilitate new hire onboarding, including pre-employment paperwork, background and drug checks, and coordinating training sessions.
• Coordinate with temporary staffing vendors or external partners as needed.
• Maintain teammate records, ensuring accuracy of contact information, job classification, pay rates, and organizational structure.
• Plan, coordinate, and execute teammate engagement activities to foster a positive and inclusive workplace culture.
• Assist in the execution of Team Resources (TR) projects and initiatives aimed at improving processes, teammate engagement, and organizational development.
• Prepare and distribute TR-related communications and announcements.
• Support company-wide communications.
• Update job knowledge by participating in educational opportunities.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Produce and submit reports on general HR activities and assist in ad-hoc HR projects, such as collecting employee feedback.
• Track and report key HR metrics such as turnover, headcount, and time-to-fill.
• Provide administrative support to HR leadership, including scanning, filing, naming documents, and preparing reports.
• Pursue personal and professional development.

Competencies

• Planning/organizing: Prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills: Maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
• Oral communication: Speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication: Edits work for spelling and grammar, presents numerical data effectively, and reads and interprets written information.
• Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentiality.
• Quality control: Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability: Adapts to changes in the work environment, manages competing demands, and handles frequent change, delays, or unexpected events.
• Safety and security: Observes safety and security procedures and uses equipment and materials properly.

Requirements

• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.
• 1–3 years’ experience in a similar position.
• Ability to use discretion, exercise good judgment, and demonstrate resourcefulness.
• Bachelor’s degree in Human Resources, Business Administration, or equivalent education/work experience.
• Excellent verbal and written communication skills and ability to resolve conflict.
• Ability to work independently and exercise sound judgment.
• Previous experience in HR or administrative roles is preferred.
• Responsible for personal ongoing development.

Preferred Qualifications

• 1+ years’ experience in Human Resources.

Physical Requirements

• Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone (7-8 hours per day).
• Speech and hearing sufficient for in-person and telephone communication (7-8 hours per day).
• Vision sufficient for use of a computer monitor.
• Sedentary position; ability to sit at a desk 7-8 hours per day.
• Workers are not substantially exposed to adverse environmental conditions.
• Lifting and/or carrying small and/or large bulky objects may be required.
• Standing, reaching, kneeling, stooping, bending, pushing, and pulling may be required.

Pay

Any posted pay range considers a wide range of compensation factors, including skills, experience, and work location. We offer competitive pay while still allowing for compensation growth within the position and company.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Not all benefits are reflective of every role. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.