Team & Membership Coordinator

Position Overview

The Team & Membership Coordinator is responsible for all team, member relations, retail, and accounting functions for Seven Summits Lodge at Trilogy at Tehaleh. This role represents the club for enrollments, serves as an informational contact, and maintains all HR protocols and membership plan rules and regulations. The position reports to the Club General Manager.

Location

Bonney Lake, Washington – a picturesque drive south from Seattle.

Key Responsibilities

• Communicate BlueStar Resort & Golf’s core values and mission to support company goals.
• Maintain confidentiality of all human‑resources and business matters.
• Manage the full hiring process—from recruitment through termination—including onboarding, system access, and new‑hire orientations.
• Process bi‑weekly payroll, benefits, and workers’ compensation.
• Research and develop resources to improve workflow efficiency.
• Prepare and submit daily reports to Central Services corporate office.
• Maintain effective communication with team members to ensure a smooth, informed club environment.
• Process member account invoices and manage monthly accounts‑receivable.
• Compose and proofread correspondence, contracts, reports, memorandums, and fax cover sheets.
• Coordinate meetings, prepare agendas, reserve facilities, and record/transcribe minutes.
• Serve as the first point of contact for member relations; onboard new community members, establish accounts, and conduct orientations.
• Welcome members, renters, and guests, introduce them to MyTrilogyLife, club amenities, and services.
• Introduce and explain various property memberships, products, services, registration, and resale programs.
• Handle financial transactions, privilege maintenance, and month‑end reports.
• Host social member functions to build connections.
• Manage retail outlet(s): inventory entry, merchandising, monthly counts, and reporting.
• Provide back‑up business‑center support (copying, mailing, fax), schedule appointments, register fees, and deliver homeowner services.
• Assist the General Manager with administrative tasks such as email, phone calls, spreadsheet creation, data entry, website updates, report generation, committee minutes, filing, and office equipment maintenance.
• Maintain office supply inventory and coordinate repairs with maintenance staff and vendors.
• Perform other duties as assigned.

Requirements

• Associate’s degree or equivalent required.
• 1–3 years of customer service or hospitality experience preferred.
• Experience in a Homeowner Association environment preferred.
• Proficiency with Microsoft Office and general computer literacy.
• Ability to read and comprehend simple instructions, correspondence, and memorandums.
• Strong verbal communication and customer‑service skills.
• Self‑motivated, able to work independently with minimal supervision while maintaining high standards of accuracy and timeliness.
• Excellent time‑management, organization, and follow‑up abilities.
• Ability to handle multiple priorities in a fast‑paced environment.
• Flexible schedule required, including evenings and weekends.
• Valid driver’s license may be required.
• Personal attributes: highly customer‑oriented, responsive, strong team‑building skills, role model of BlueStar core values (honesty, integrity, respect, teamwork, competitive spirit), and able to work under pressure.

Benefits

• Eligibility for company medical, dental, and life insurance plans after 60 days of full‑time employment (30+ hours/week).
• Paid Time Off (PTO) accrual at 120 hours per year for full‑time team members.
• 7 paid holidays annually for full‑time team members.
• Paid sick leave accrual for part‑time team members in accordance with state guidelines.
• Eligibility to participate in the J.F. Shea Co., Inc. 401(k) plan after 30 days of service (all team members 21+).

Pay

$23‑$25 per hour

Schedule

Full‑time (30+ hours per week) with a flexible schedule that includes evenings and weekends.