Team Member - Winrock

About the role

Why Chuze Us? Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other. You deserve an awesome job. You found it. What Does it Mean to Be a Chuzer? At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do. Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated. Authenticity - We show up as our true selves and never compromise on our integrity.Grit - We embrace challenges, stay committed, and persevere toward our mission.

Responsibilities

Hours: As a Team Member at Chuze, you’ll be at the forefront of creating unforgettable experiences for our current and future members. Your days will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed
• Prepare and serve smoothies (at clubs with Chuze Blends)
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families

Benefits

• Free MAX Chuze Fitness membership
• 401k
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities

Requirements

• Excellent customer service, communication, and interpersonal skills over the phone and in person
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Previous customer service experience (preference)
• High school graduate or equivalent (preference)
• Bilingual (preference)
• Ability to read, write, and communicate clearly in English