Team Member/Superfood Ninja

Responsibilities

• Explain the health benefits of ingredients and menu items to customers in an upbeat and informative manner
• Maintain cleanliness of the front lobby and outside area
• Provide excellent customer service, including being positive, polite, and informative, and giving accurate wait times
• Assist and ring up guests, answer phone calls, and take orders over the phone
• Demonstrate thorough knowledge of food and recipes; follow recipes and prepare food in a timely and sanitary manner
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Receive and organize deliveries
• Wash dishes and put them away
• Communicate with staff to ensure orders are made correctly and in a timely manner
• Carry out food to customers
• Communicate with managers about scheduling, including requesting days off in a timely manner
• Arrive on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines and adhere to safety procedures
• Stock and rotate food while practicing cost-cutting measures
• Work as a team and handle special circumstances
• Track food quality and communicate effectively with coworkers and managers

Requirements

• Food handlers certification
• Ability to use a basic computer, POS system, handle cash, and process credit card transactions
• Must be able to stand for long periods, occasionally lift heavy boxes, move quickly, and maintain a sense of urgency
• Clean and work-appropriate personal appearance
• Positive attitude and willingness to work well with others

About the Role

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. The menu also includes antioxidant-rich smoothies, juices, salads, and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, ensuring the purest taste possible.

Standards and Expectations

• Be Friendly and Fast: Make a great first impression by smiling and greeting each guest. Show a sense of urgency to minimize wait times. Get to know guests to make them regulars and create memorable connections.
• Know Your Stuff: Become knowledgeable about the Vitality Bowls menu and preparation methods, including gluten-free modifications. Understand the nutritional values of each ingredient and deliver a perfect meal every time.
• The “One Team” Theme: Work together as one team to deliver great meals and outstanding service. Be courteous to team members and contribute to a fun, uplifting work environment. Seek opportunities to exceed expectations and embrace the ACT principle: be Accountable, practice good Communication, and be Trustworthy.
• Show Pride In Your Work: Arrive on time for all scheduled shifts with reliable transportation. Keep the store clean, organized, and visually appealing. Operate the cash register carefully and handle all cash transactions with precision. Strive for excellence in everything you do.