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Jobs · Marketing · California

Team Member Engagement and Communications Supervisor

Sycuan Casino Resort · El Cajon, CA · 5 days ago
On-siteMarketingFull-time

About the role

At Sycuan, we don’t just create exceptional guest experiences, we create extraordinary experiences for our team members, too. That’s why we’re looking for a dynamic, creative, and people-first leader to step into one of the most rewarding and visible roles at our organization. If you’re passionate about culture, engagement, and bringing people together in meaningful ways, this is your opportunity to make a lasting impact where it truly matters.

The Team Member Experience Supervisor is responsible for creating and delivering team member experience, engagement, recognition, and communication programs by developing the strategy and implementing programs to enhance the team member experience. This person will have a strong leadership voice, a passion for creating an engaging and positive culture, and expertise in project management.

Responsibilities

  • Design and implement team member experience and communication campaigns by analyzing current trends, identifying needs and securing resources
  • Serve as an internal ambassador for our culture and core values by building a genuine connection with team members and leaders
  • Work closely with Sycuan executive teams to align the team member experience programs with the leadership team
  • Plan, organize and manage the logistics for companywide events such as all-team meetings, team member recognition events, longevity events, community partnership events, holiday celebrations and diversity, equity and inclusion events
  • Manage and lead the Team Member Experience Coordinator by training, delegating work, measuring performance and providing feedback
  • Support human resources team to communicate and organize events such as job fairs, trainings, wellness events, safety events and other events as needed
  • Act as subject matter expert for the internal communication mobile app; ensure app use is optimized within the departments, users are properly synced and all areas of the app are operating effectively
  • Support all app admins; respond to questions, research issues, troubleshooting and resolution
  • Serve as main point of contact to app developers; escalate complex app issues and provide resolutions to app admins and end users
  • Manage survey tool for human resources by developing and sending team member surveys, generating reports and analyzing data to identify areas of opportunity
  • Interact and communicate frequently with various departments to drive team member experience projects
  • Manage internal team member digital communication screens, event calendar and social media groups
  • Communicate with various external contacts and vendors including sponsor and community partners
  • Manage the team member experience budget and process invoices
  • Provide ad-hoc support to leadership
  • Serve as DEI committee member

Requirements

  • Bachelor's degree or equivalent experience in human resources, business, hospitality, communications, marketing or related field
  • Minimum of 5 years of work experience in project management, event planning, communications or related experience
  • 6 months of supervisor/leadership experience
  • Experience with expense management and budgeting with intermediate Microsoft Office Suite and Canva skills
  • Experience creating digital and/or social media campaigns
  • Event planning experience

Skills

  • Creative, out-of-the-box thinker
  • Demonstrated ability to work independently, manage time and resources, organize and prioritize work across multiple projects, be detail-oriented and work within tight deadlines
  • Proven track record of managing complex programs and projects that are accurate, on time and within budget
  • Excellent oral and written communication skills appropriate for all levels of an organization
  • Skilled at managing a high level of detail while working on projects/tasks
  • Culturally sensitive with high emotional intelligence
  • Strong presentation skills
  • Able to effectively collaborate and partner with a range of internal groups
  • Ability to work in a fast-paced environment
  • Advanced proficiency with MS Suite
  • Proficiency using creative programs such as Canva and PowerPoint
  • Ability to recognize problems, collect data, analyze results and make recommendations
  • Ability to manage multiple and shifting priorities

Supervisory responsibilities

Direct: Team Member Experience Coordinator. Indirect: None.

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