Team Member - Eataly Caffè Lexington (Tipped)

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is opening its first-ever Eataly Caffè and seeking Team Members to join this exciting venture. If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence.

About the role

Eataly Caffè Team Members serve as brand ambassadors, embodying Eataly’s core values of hospitality and exceptional quality. Team members skillfully craft and serve a variety of specialty hot and cold beverages, following Eataly’s recipes while accommodating guests' special requests. Team members work across all areas of the operation in both back-of-house and front-of-house.

Responsibilities

• Prepare and serve authentic Italian espresso and café drinks, as well as prepared food, following Eataly’s recipes and high standards.
• Provide guests with outstanding service and in-depth knowledge of specialty products.
• Greet, guide, and assist guests throughout their experience at Eataly Caffè.
• Seamlessly collaborate with other team members, fulfilling duties across all sections of the Caffè, including back-of-house and front-of-house areas.
• Master product knowledge and storytelling to answer questions about the menu and products, offering guidance on allergens and ingredient information.
• Maintain Eataly Caffè standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume.
• Ensure the Caffè remains clean and organized at all times in both guest and employee areas through assigned cleaning duties, such as:
  • Bathroom checks and table maintenance.
  • Washing dishes and equipment.
  • Cleaning prep and service stations.
  • Stocking guest and employee areas.
• Receive retail and product orders, including unloading, organizing, and stocking deliveries; recording information; communicating shortages, discrepancies, and expired or damaged products.
• Set up stations and replenish displays neatly, including separation of allergens (nuts, wheat, etc.).
• Operate the Point of Sales (POS) system, ensuring accuracy of cash drops and authenticity of bills.
• Perform other duties as required or assigned.

Requirements

• Availability to work onsite with a flexible schedule, often including early mornings, evenings, and weekends.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
• Ability to operate equipment such as manual espresso machines, ovens, drink blenders, juicers, and Point of Sale systems.
• Dexterity for rapid, repeated movements.

Qualifications

• Knowledgeable and enthusiastic about coffee, tea, and drink preparation and product.
• Outstanding communication and guest service skills.
• Ability to follow recipes and execute tasks according to standards.
• Ability to follow DOH/Company Regulations.
• Ability to perform simple mathematical calculations and follow directions for all production.
• 1+ year of barista experience on a manual espresso machine preferred.

Pay

The hourly compensation for this role is $17-$18 per hour + tips.

Benefits

• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Paid Parental Leave.
• 401K with match or RRSP.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.