Team Member

Team members are classified based on individual theatre needs and/or employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees whose primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. All team members must act as a representative of Regal in a way consistent with our mission statement and policies, including regular and consistent attendance, handling of emergency situations when called upon, general cleaning duties, and compliance with our company dress code.

Responsibilities

Box Office

• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards, and redeemed discount tickets, passes, and coupons
• Up-selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

Concession

• Operating POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards, redeemed coupons, and concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing, and cleaning of all concession-related equipment
• Up-selling/suggestive selling
• Complying with all local, state, and federal food safety laws
• Abiding by all federal and state laws with regards to breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, must be of legal age to sell or serve alcohol according to state or local laws
• Required to read and understand training materials covering subjects such as sexual harassment and discrimination

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to management any problems, discrepancies, or unusual situations that arise at the theatre
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways, and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Pay

$17.00/hour

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• Eligible to participate in 401(k) retirement plan with company match after reaching age 21 and completing six months of service

Qualifications

Education/Experience

• Completion of cast certification program as a cast member and as box office cashier, or progress towards completion required
• If the theatre sells alcohol and assigned duties include selling/serving alcohol, must complete any legally required state or local training and obtain the required certificate
• Must complete the Regal Responsible Beverage Server training on Regal Online University

Language Ability

Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

• Identify problems, gather relevant data, and note possible causes of problems
• Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition

Personal Skills

• Possess excellent communication skills with customers, co-workers, and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.