Team Member

Requirements

• Excellent customer service skills
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards
• Strong verbal communication skills
• Must be able to read, count, and write accurately
• Must be able to work various hours, weekends, and holidays
• Must be able to perform repetitive movements over long periods of time
• Must be able to endure extended periods standing and working on cash register or related equipment
• Must be able to lift up to 50 pounds at times
• High school diploma or equivalent preferred
• Clean driving record (no major moving violations or serious preventable accidents within the last 3–5 years)
• Current Driver’s License (not suspended or expired)

Work Environment and Physical Demands

Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will participate in physical activities, such as lifting (0–50 lbs.), bending, reaching, and stooping.

Responsibilities

• Greets customers as they enter the location
• Maintains awareness of services provided by Quick Quack Car Wash
• Explains services provided by Quick Quack Car Wash to customers
• Assists customers with questions or price discrepancies
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and verifying sales at end of shift
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary
• Holds advertising signs and performs other marketing-related functions
• Properly uses sales membership pitch when interacting with new customers
• Sells additional services and vending items by recognizing opportunities and benefits to the customer
• Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers
• Stocks and maintains merchandise in vending cart
• Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash)
• Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized
• Performs other duties as assigned