Team Member

About the role

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making exceptional hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Location: 533 12th Street S, Sauk Centre, Minnesota 56378

Responsibilities

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand‑crafts beverages and prepares food to standard recipes, customizing to guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash‑handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well‑stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a guest or a teammate and acts on it before being asked
• Makes recommendations to guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them