Team Leader, Outreach Lab Services

Position Summary

Is accountable for the Laboratory Outreach Services. May be contacted on a 24-hour basis for professional opinions. Organizes the department workflow daily through the assignment of duties to co-workers in such a manner as to achieve daily goals.

Education

Bachelors - Preferred

Experience

2-3 Years - Required

Core Job Functions

• Organizes daily workload and personnel to achieve acceptable quality standards, recognizing weak areas and implementing appropriate additions to training.
• Maintains departmental inventory and orders as needed.
• Serves as a resource to clients and prospects for telephone communication and prompt problem solving, assisting clients in use of requisitions, forms, client reference manual, and supply ordering- monitoring their utilization.
• Monitors turn-around times of specimens, oversees send out testing and deliveries to collection locations.
• Adapts readily to changes in workload and stressful situations, demonstrating confident and supportive behavior.
• Works closely with the sales representative to communicate new sales opportunities and keeps the Outreach Business Manager appraised of trends and shifts in the marketplace.
• Performs, delegates and documents training of each new co-workers through formal orientation program and on-going competency assessment.
• Evaluates supervised co-workers and conducts ongoing reviews.
• Participates in Continuous Quality Improvement monitoring and evaluation as requested.
• Reviews and monitors to assess and identify on-going problems so that effective resolutions can occur.

Qualifications

• National Certification - Preferred
• Currently registered or registry eligible by the Board of Registry of the American Society of Clinical Pathologists or equivalent