Lab Support Services Team Lead

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. This role offers the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

Labcorp is seeking a Support Services Team Leader to join our team in Holyoke, MA. This position assists in supervising day-to-day operations, leading the team in daily processes, and ensuring efficient and accurate specimen handling.

Responsibilities

• Assist in the supervision of day-to-day operations of the department
• Lead the team in their daily processes and procedures
• Assist with preparation of laboratory specimens for analysis and testing
• Oversee routing of specimens to their respective prep areas
• Encourage process improvements and best practices
• Perform quality assurance checks to ensure efficiency and accuracy
• Resolve production errors as requested by management; research and escalate when necessary
• Engage in continuous process and service level improvements
• Enforce and manage policies and procedures
• Perform administrative duties as needed

Requirements

• High school diploma or equivalent
• 3 or more years of experience in a laboratory, healthcare, manufacturing, or warehouse environment
• Understanding of laboratory operations, policies, and procedures
• Strong computer skills; proficiency with Microsoft Office programs
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast-paced production environment and meet established turn-around times
• Strong written and verbal communication skills
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

Preferred Qualifications

• Associate’s degree
• 6 months or more of experience in a clinical laboratory
• 6 months or more of supervising or leading a team

Schedule

Monday - Friday, 8:00 PM - 4:30 AM

Pay

$23-$27/hour + shift differential. All job offers will be based on a candidate’s skills, prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, dental, and vision coverage
• Life, short-term disability (STD), and long-term disability (LTD) insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, casual, intern, and temporary employees are eligible only for the 401(k) plan. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.