Team Leader II - Support

About the role

Payment Solutions is responsible for handling most payment-related processes for the credit union along with actively participating in organizational and team initiatives and projects. The team is responsible for transaction processing through various channels including ACH, checks, wire transfers and cards. The Payment Solutions Team Leader II is responsible for ensuring accurate, timely, compliant payment operations while supporting service quality, risk mitigation and team performance.

Responsibilities

• Coaching and developing team members including monitoring quality and productivity, providing timely feedback, managing workload, conducting one-on-one and team meetings and providing performance reviews.
• Serving as the primary point of escalation for non-routine issues and reviewing and approving high-risk transactions.
• Identifying and implementing process improvements including providing a business case and requirements prior to implementation. Supporting internal and external audits.
• Developing and issuing operational and transactional metric reporting.
• Assisting with daily work processing based on volume.
• Attending and participating in meetings as required.
• Participating in departmental and organizational projects.
• Performing other departmental duties as assigned.

Requirements

• High school diploma or equivalent required; bachelor’s degree strongly preferred.
• Minimum of 3 years of progressive experience in a financial institution with familiarity with payment operations such as ACH, wires, checks and cards.
• Supervisory or team lead experience is strongly preferred.
• Ability to manage time, establish priorities and observe critical processing time frames.
• Ability to remain flexible and deal with changes in responsibility.
• Experience in Microsoft Word, Excel and PowerPoint.
• Ability to analyze data and generate reports and provide recommendations.
• Strong organizational and communication skills.
• To work independently and cooperatively with team members and departments.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 3 years of progressive experience in a financial institution with familiarity with payment operations such as ACH, wires, checks and cards.
• Supervisory or team lead experience is strongly preferred.
• Ability to manage time, establish priorities and observe critical processing time frames.
• Ability to remain flexible and deal with changes in responsibility.
• Experience in Microsoft Word, Excel and PowerPoint.
• Ability to analyze data and generate reports and provide recommendations.
• Strong organizational and communication skills.
• To work independently and cooperatively with team members and departments.

Skills

• Microsoft Word, Excel and PowerPoint.
• Data analysis and report generation.
• Process improvement and implementation.
• Auditing and compliance.
• Team leadership and coaching.
• Time management and prioritization.
• Flexibility and adaptability.
• Communication and collaboration.

Benefits

• Hybrid Schedule (min 3 days in office to maximize collaboration).
• Competitive salary and benefits package including 401K with 6% match.
• Paid Time Off, Wellness Time & Paid Federal holidays.
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment.
• A High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Pay

The base salary/hourly range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus.

Schedule

Hiring at the maximum of the range would not be typical to allow for future and continued salary growth.

Benefits

• 401K with 6% match.
• Paid Time Off, Wellness Time & Paid Federal holidays.
• Professional development opportunities.
• Inclusive and collaborative work environment.
• Career growth and mentorship from the executive team.

Equal Opportunity Employer

USAlliance Federal Credit Union is an Equal Opportunity Employer. We value and support the diverse cultures, perspectives, skills, and experiences within our workforce.