Team Leader- Homeless Services CSP-HI

About the role

Eliot’s Homelessness Services Division is seeking a dedicated Team Lead to join our Community Support Program (CSP-HI). Through outreach and case management, CSP-HI provides services to address the health-related social needs of members who are experiencing homelessness and are frequent users of acute health MassHealth services, or are experiencing chronic homelessness. Eliot’s CSP-HI teams work collaboratively with community agencies, and federal and state providers to address the needs of unhoused populations in communities across the Commonwealth.

The ideal candidate is a dedicated and experienced behavioral health professional with a strong background in clinical service delivery and team supervision, particularly within underserved or housing-insecure populations.

Responsibilities

• Support the Director of CSP-HI Services with clinical and administrative oversight of CSP-HI Services including program growth/expansion.
• Provide onboarding support and training to new hires related to policies, procedures, and best practices.
• Provide real-time guidance, consultation, and consistent weekly supervision to assigned Housing First Coordinators and Recovery Coaches – including side-by-side experiential learning in the field.
• Provide comprehensive assessment and triage of incoming CSP-HI referrals.
• Liaise with internal/external partners regarding service needs and risk.

Qualifications

• Requires a Master's degree in social work, counseling, psychology, nursing, or another closely related field.
• At least two years of direct experience with underserved populations and at least one year of managerial experience.
• Demonstrated ability to identify and access community resources.
• Must have a valid driver's license and reliable transportation.
• Clinical license preferred.

Benefits

• Generous Paid Time Off – Vacation, sick time, and paid holidays.
• Comprehensive Benefits – Medical, dental, and vision plans.
• Retirement Savings – 401(k) with employer match.
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources.
• Financial Security – 100% company-paid life and accidental death insurance.
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

Pay

Annual Salary: $70,000 USD - $80,000 USD

Schedule

Monday-Friday, 9am-5pm