Team Leader - Housing

Job Summary

The Housing Team Leader oversees the Housing Team that supports Trilogy’s scattered-site housing programs. Key responsibilities include managing a caseload, coordinating housing efforts, supervising staff, and securing safe and affordable housing for clients.

Responsibilities

• Provide direct housing assistance to a caseload of clients, including apartment viewings, lease negotiation, and signing.
• Support staff with client caseloads and assist as needed.
• Provide individual and group supervision to team members, offering feedback and ensuring quality service delivery.
• Lead and facilitate team meetings to enhance communication and collaboration.
• Develop and conduct trainings and informational sessions to support teams and clients.
• Aid in onboarding new employees and ongoing training to provide quality services.
• Assist in administrative leadership processes such as performance reviews, disciplinary actions, interviews, and hiring decisions.
• Ensure clients are added to city and state referral lists for subsidized housing.
• Use knowledge of housing laws to support teams and clients with tenant advocacy.
• Prepare and report information to leadership regarding housing barriers and challenges.
• Identify and implement creative solutions to improve client housing outcomes.
• Develop and maintain relationships with landlords and management companies.
• Participate in relevant trainings and sessions to build knowledge of housing practices.

Qualifications

• One of the following: GED or High School Diploma, Associate’s or Bachelor’s degree in any field.
• Supervisory/leadership experience strongly preferred.
• Experience working in social services and/or housing administration preferred.
• Experience with housing, case management, and social services with people who have mental health and/or substance abuse diagnoses.
• Exceptional customer service skills and ability to interact with a diverse group of internal/external stakeholders.
• Valid Illinois Driver’s License with daily access to a vehicle and $100,000/$300,000 auto liability insurance.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match