Team Lead | Supportive Housing

Job Summary & Deliverables

The Team Lead performs a variety of supervisory tasks and ensures employees have the resources and training to perform their jobs successfully. The Team Lead possesses advanced knowledge and skill in their respective function and utilizes this knowledge and skill to train, coach, and supervise employees. The Team Lead actively encourages a culture of collaboration and teamwork.

Essential Functions

• Supervises the daily activities and operational performance of a team of direct care employees
• Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and the utilization of approved communication resources. Ensures communication saturation.
• Promotes a culture of strong performance and high morale
• Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes
• Ensures the completion of clinical and operational goals within required timelines
• Captors and trains employees to understand program service delivery model and how each member of the team serves to ensure fulfillment
• Ensures employee compliance with company policy, procedure and operational expectations
• Addresses performance problems and provides appropriate support
• Improves employee competence by providing educational resources and training
• Improves clinical, operational, and financial results by analyzing data; monitoring variances; identifying trends; recommending actions to management
• Prepares and analyzes reports as required
• Manages employee timecards and other payroll responsibilities
• Works with the Quality Assurance department and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to: grants, licensing, audits, property management and Medicaid
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned

Education

• A high school diploma or equivalent

Experience

• Six months direct care experience

Licenses/Certifications

• CPR certification as required by department
• Valley de-escalation certification as required by department
• Driving positions require a current Utah Driver’s license, must be 21

Preferred Qualifications

• One year of supervisory experience