Team Leader (Recovery Services)

Responsibilities

• Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities
• Affirm team’s morale and work towards maintaining a positive team culture
• Model a client-centered, recovery-oriented approach to services including the use of evidence-based practices such as trauma-informed care, motivational interviewing, and harm reduction techniques
• Coordinate care with interdisciplinary staff and family members to ensure continuity of care for clients
• Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated
• Track capacity for the team to ensure staff-to-client ratios are appropriate
• Assess client’s personal, medical, emotional, social, and environmental situation through home, community, and office visits
• Aid clients in identifying signs and symptoms of decompensation and need for hospitalization
• Work collaboratively with clients to identify coping skills to assist in managing symptoms and stressors experienced
• Support team members with crisis interventions such as petitioning and wellness checks
• Support team members in assisting clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments in the community, and providing support with issues related to housing, substance use, budgeting, medical issues, social support, and medication
• Model effective communication within the team and model a multi-disciplinary approach to client care
• Aid the team with scheduling daily to ensure all clients needing to be seen are on the schedule and assist with seeing clients as needed
• Run regularly scheduled team meetings and convey information/changes from management to the team
• Assist with hiring, onboarding new employees, and ongoing training of staff to provide quality services to clients
• Maintain employees’ direct service hours and ensure that direct reports and the team are meeting direct service targets
• Maintain client charts and staff’s time management to ensure all documentation is complete and on time (IM-CANs, notes, etc…)
• Maintain Brainier Trainings to ensure staff are compliant with annual trainings
• Provide services to clients in the community when needed
• Be familiar with authorization processes for level of care and ensure timely responses to insurance issues that arise
• Work with the Financial Services Department to finalize client’s rental payments, submit client budgets and BMFs which includes making adjustments as needed
• Maintain team expenditures of client assistance and client loan funds
• Perform other related duties and/or projects as assigned

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or other closely related field
• Minimum two years experience working with people with mental health and/or substance abuse diagnoses
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance
• Supervisory or leadership experience highly preferred

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match