Team Leader (ACT Phoenix)

Location: 1400 W Greenleaf Ave. Chicago IL 60626

Pay Range: $72,000 - $75,000

Schedule: Monday - Friday, 8am - 4:30pm

About the Role

The Team Leader will serve as the senior clinician on the Assertive Community Treatment (ACT) team, with overall responsibility for the direct supervision of employees and oversight of the coordination and quality of services for clients. They will develop a cohesive team by hiring and training dynamic clinicians, providing coaching and mentoring to team members. The Team Leader will routinely interface with other Team Leaders, Managers, the Executive Team, and external partners to enhance communication, cooperation, and collaboration across programs and departments, as well as with community partners, to improve service quality and comprehensiveness.

The Team Leader will ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction, utilizing a harm reduction approach.

Responsibilities

• Complete weekly supervision with employees to provide feedback and follow-up on employee duties and responsibilities.
• Assess team morale and work toward maintaining a positive employee and team culture.
• Model a client-centered, recovery-oriented approach to services, including the use of evidence-based practices such as trauma-informed care, motivational interviewing, and harm reduction techniques.
• Coordinate care with interdisciplinary staff and family members to ensure continuity of care for clients.
• Recognize and act on opportunities to move clients to appropriate levels of care; provide referrals to additional services as indicated.
• Track team capacity to ensure appropriate staff-to-client ratios.
• Assess clients’ personal, medical, emotional, social, and environmental situations through home, community, and office visits.
• Assist clients in identifying signs and symptoms of de-compensation and the need for hospitalization.
• Work collaboratively with clients to identify coping skills to manage symptoms and stressors.
• Support team members with crises such as petitioning and wellness checks.
• Assist clients in learning and improving independent living skills, applying for entitlements, accompanying clients to important appointments, and providing support with housing, substance use, budgeting, medical issues, social support, and medication.
• Model effective communication within the team for a multi-disciplinary approach to client care.
• Assist with daily scheduling to ensure all clients who need to be seen are on the schedule and help see clients as needed.
• Run regularly scheduled team meetings and convey information or changes from management to the team.
• Assist with hiring and onboarding new employees and provide ongoing training to ensure quality services.
• Provide clients with services in the community when needed.
• Provide support to staff working on weekends.
• Monitor employees’ direct service hours to ensure the team meets direct service targets.
• Monitor client charts and staff time management to ensure all documentation is complete and on time (e.g., IM-CANs, notes).
• Monitor Relias Trainings to ensure staff are current with all annual trainings.
• Track client psychiatric appointments to ensure regular visits with a psychiatrist.
• Be familiar with authorization processes for levels of care and ensure timely responses to insurance issues.
• Work with the Financial Services Department to finalize client rental payments, submit client budgets and BMFs, and make adjustments as needed.
• Monitor team expenditures of client assistance and client loan funds.
• Perform other related duties and/or projects as assigned.

Requirements

• Master’s Degree in Social Work, Psychology, Counseling, or a closely related field.
• Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC) required.
• Minimum of two years of experience working with people with mental health and/or substance abuse diagnoses.
• Valid Illinois driver’s license with daily access to a well-maintained vehicle with $100,000/$300,000 liability insurance.
• Supervisory or leadership experience highly preferred.

Benefits

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for all employees.
• Paid Maternity/Paternity leave.
• Medical Insurance (BCBS of IL).
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Long-Term & Short-Term Disability.
• Pet Insurance.
• FSA (Health, Dependent Care, Transit).
• Telemedicine.
• EAP (Employee Assistance Program).
• 403(b) Retirement Plan with Employer Match.